Cash Drawer Not Kicking

If the cash drawer is not working, do one of the following:

• Check physical connection from cash drawer to printer.
• Ensure attached printer can print.
• Ensure KDS app is logged in.
• Ensure drawer is assigned to user in HQ
• Ensure drawer is assigned to user in POS.
• If unsure, have the user log out on POS and log back in.
• If enabled for the site, attempt a no-sale.
• Buzz printer in KDS
1. From main KDS screen, tap Admin.
2. When prompted, enter a manager PIN.
3. Tap Printers.
4. Tap the pencil icon for the printer connected to the cash drawer.
5. Tap Buzz.
• Restart Tablet, repeat buzz test.